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Engineer 1

Denver

Position: Engineer 1 

Location: Denver, CO

Reports to:  Manger of Service Operations

Faction is an inspired Cloud infrastructure provider, populated by some of the most award-winning IT engineers and thought leaders in the cloud computing industry.  Determined to revolutionize a smarter, uncompromised way for IT pros to reliably work in the cloud, Faction is gaining rapid momentum and attracting impressive numbers of progressive, forward-thinking customers, partners and employees nationwide – all undeterred in their shared pursuit of delivering cloud the way YOU want it

Headquartered in Denver, CO Faction is an enterprise-class cloud sold exclusively to and through service providers. With cloud nodes across the United States and in Europe (Seattle, Santa Clara, Denver, Chicago, Atlanta, New Jersey, New York, and the United Kingdom), Faction offers both Cisco UCS and Open Compute platforms, is a Platinum-level NetApp Service Provider, and is VMware Hybrid Cloud® and Iaas® Powered.

 

Position Description:

Faction is looking for an extremely talented “natural nerd” – a hardworking, inquisitive, cloud support sleuth with a passion for digging into technical mysteries and applying imaginative solutions to customer challenges.  Are you a gamer?  Puzzle solver? Love sci-fi? Do you know all the characters in the Marvell Universe?  If so, you could be the perfect candidate for Faction!

Our support center agent needs to do whatever is necessary to restore troubled systems and inspire customer confidence.  Competitive candidates will include recent or upcoming college graduates and persons with up to three years’ experience in a similar role. The ideal candidate must be able to work independently and intelligently, function well in a team environment, and display excellent communication skills. Prior military experience is certainly a plus!

 

Principal Activities

  • Fulfill customer service requests, changes and deliver world-class customer service 
  • Classify, troubleshoot and remedy reported service issues 
  • Review and act upon monitoring events and performance trends
  • Execute operational processes and provide feedback on enhancements

 

Challenges

  • Fast paced, SLA-bound, 24x7 service provider environment
  • Breadth of technologies supported
  • 3rd shift schedule including one weekend shift 
  • Activities are highly visible and paramount to customer satisfaction

 

Required Qualifications

  • Linux or Windows systems administration
  • Understanding of data network concepts
  • Self-starter with a clear history of excellent communication and time management skills
  • World-class customer service skills
  • Methodical troubleshooting skills
  • High School Diploma

 

Preferred Qualifications

  • Bachelor of Science from an accredited university
  • One to two years’ experience in a support role, preferably at an IT service provider
  • Hands on experience supporting VMware vSphere 4.x or higher 
  • Experience using monitoring and ticketing toolsets
  • Aptitude to learn and support
    • NetApp-based storage platforms
    • VMware vSphere 5.x
    • Network switching/routing and security technologies

 

Interested candidates should send their resumes to: jobs@factioninc.com

 

 

 

 

 

 

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