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Senior Systems Engineer


Position: Senior Systems Engineer

Location: Denver, CO

Type: Exempt



Faction Overview
Faction started in 2006 as an inspired, Cloud IAAS collective, populated by some of the most awardwinning
IT engineers and thought leaders in the cloud computing industry. Determined to revolutionize a smarter, uncompromised way for IT pros to reliably work in the cloud, Faction is gaining rapid momentum and attracting impressive numbers of progressive, forward-thinking customers and channel partners nationwide – all undeterred in their shared pursuit of extreme performance, deep control and broad customization.

Principle Activities

  • Manage and plan VMware infrastructure builds and changes to ensure 100% uptime
  • Engineer products and services within an agile development methodology framework
  • Work with stakeholders and developers to write, integrate, and deploy automation
  • Ownership of related subject matter systems including capacity, risk and performance management
  • Monitor, review and act upon infrastructure trends
  • Author and maintain design documentation that enhance operational support systems and processes
  • Act as a support escalation point to- 1) fulfill customer service requests and deliver world-class customer service and 2) troubleshoot and remedy reported service issues
  • Collaborate with Faction customers to execute service changes to their cloud environments
  • Mentor and train junior support staff



  •  Activities are highly visible and paramount to customer satisfaction
  •  Fast paced, SLA-bound service provider environment
  •  Breadth of technologies supported
  •  High density cloud environment
  •  Operationally demanding schedule with after-hours duties


Required Qualifications​:

  • Five+ years experience as a lead support engineer, preferably at an IT service provider in a heterogeneous environment
  • Hands on experience supporting, provisioning and maintaining VMware’s suite of Data Center & Cloud Infrastructure, Networking & Security, VDI, and Cloud Management Platforms
  • VMware Certified Professional
  • Microsoft SQL Server database installation, configuration, and management
  • Administration of DNS, Active Directory, SSL Certificates, DFS, FTP, WSUS
  • Experience automating common activities via scripting or automation platforms
  • Ability to work independently and execute tasks with minimal guidance
  • Excellent communication and time management skills
  • Self-starter with a demonstrative history of excellent communication and time management skills
  • Lifting and exerting up to 50 lbs of force
  • High School Diploma
  • Denver Metro Area residency required


Preferred Qualifications:

  • Bachelor of Science from an accredited university
  • Aptitude to learn and support NetApp-based storage platforms
  • Experience following ITIL best practices
  • Execution of Product Development Life Cycle methodology
  • VMware Certified Advanced Professional


Interested candidates should send their resumes to:







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