The constant promise we hear about cloud computing is that it is supposed to lift many of the burdens involved with information technology management from companies, and push out to some service provider. However, the promise is always a lot sweeter than the reality. And that reality is that new types of skills are required to successfully manage today’s cloud environments.
For those organizations adopting IT resources and services from third-party providers, there is still a need — and really even greater need — for people who know the following:
- What mix of services to pick
- How to negotiate service level agreements
- How best to integrate off-site offerings with on-site data and operations
While the types and extent of skills that are required of staff will depend on how much of the cloud will be built and managed in-house. By-the-instance cloud requires deep employee knowledge of the application(s) in order to operate and scale. Resource pool cloud does NOT require deep employee knowledge of the application(s) in order to operate and scale. You can achieve HA architecture and availability even if you don’t have the deep employee knowledge of the application internals.