The cloud platform has enjoyed a meteoric rise over the last couple of years, as it has gone from a much denigrated business platform that could only be thought of as safe enough for end-users, to an extremely powerful tool that every organization is adopting and trying to use more. The reason behind this is that it is simply too useful and too flexible in its capabilities to be ignored any longer. Many of the early ideas about what the Internet could do for business and for workers are actually becoming true with the rise of cloud computing. Why would anyone turn down the opportunity to work like the future? In a certain fundamental way, the cloud is the platform that makes the Internet useful in the way that science fiction has always said it would be.
Of course, the primary concern of any business is to sell its good or services, and that's just what the cloud helps the most.
According to NetSuite CEO Zack Nelson, "a lot of the fantasies we had from the early days of the Internet are coming true. The democratization of the ability to make new business models, that the cloud platform has brought, means you can realize the Internet dream. You can make something anywhere and sell it anywhere."
The use of the cloud in this manner – to make selling truly mobile as opposed to local – is groundbreaking, at least at the scale at which it is being made. This may be why so many large- and medium-sized companies are now making use of the cloud, including now those that are engaged with field service management. Because it is so easy to get information from one area to the next, those that work with the cloud can utilize strong performance aspects that can greatly increase the productivity of the company.
The dream cloud is here
One industry that has not paid much attention to the cloud that is now doing so is field service. The utility of a highly mobile, always-on, real-time tool to those who work out in the field away from an office cannot be overstated.
According to ITProPortal, the organization ServiceMax has said that, "Empowering service technicians with cloud-based real-time tools in the field means they can do work-orders, request parts, schedule and be scheduled, look up manuals, take payments, renew maintenance agreements, use social to communicate problems swiftly and effectively and up-sell and cross sell products and solutions where appropriate."
This re-imagining of the service industry, which is a $15 billion market, could potentially change the way that most organizations use and deploy field agents. Because the primary issue that needs to be dealt with when working with service professionals is communication, the use of mobile devices and the cloud can greatly assist companies that need to keep track of their professionals. This is especially important when working within the context of mobility, because there are so many ways that cloud based services and infrastructure can work to keep those using tablets and those at the office connected.
The cloud is ready to burst with a variety of useful services for industries. While mobility can easily help those who are typically office-bound in order to allow them to work more effectively from home or on the move, those that are already permanently moving from place to place have even more to gain from the benefits of data transmission that the cloud offers. Investing in ever-increasing efficiency isn't just a good idea for organizations that are thinking about adopting the cloud – it can become an absolute necessity to stay competitive in the field.