Many organizations transfer to cloud-based services for their IT because it will lower their monthly operating expenses and cost them less money in the long run. While this is a noble goal, and perfectly in line with many businesses general plans for eliminating waste, it winds up limiting their view of what the cloud can be used for. There are many reasons why a company might choose to use cloud computing other than the opportunity to cut costs. It could better track its workers, provide stronger collaborative tools for mobile employees or simply make data more accessible company-wide in order to provide more in-house transparency. The use of the cloud as a simple cost-cutting measure isn't bad, just relatively unimaginative compared to the other uses that are just as easy.
Automation in the cloud
Workforce optimization software can be used in any sort of large-scale organization that works with the cloud. For those that are running call centers, for example, high call volumes can be easily transferred through cloud-based phone IP systems. Automating these processes can make them far more efficient and allow for an organization to move through its call log far more swiftly than it could previously. Employee tracking, too, can be made much easier, and those who are working in the call center industry specifically can monitor things like employee call numbers, times and other important elements. There are options to allow managers to dial-in to a call mid-progress in order to conduct quality control logs, which can help to chart the growth of employees as they improve over the course of several months, making hiring and promotions decisions easier within the organization, according to TMCnet. And, because cloud-based IP can be done from anywhere, remote quality overseers from another building can conduct anonymous samplings of different geographically distinct call centers in order to monitor overall efficiency.
The network and data
This is just an example of the ways that business practices can be revolutionized from the bottom up through using cloud-based services. There are other options for this – other ways that it can impact the overall profitability of a network – but in general the best applications of cloud computing come from creating data that is available to employees and collecting data on how workers are using their computer systems. Fundamentally, the cloud is about making more use of data in positive ways, and there are many successful applications of this.
As CloudTweaks noted, the best way to make sure that a given organization is making the most out of their transfer to cloud computing is thinking long-term about how moving to a new system can correct any systematic oversight that has been present in the organization. The cloud can simply make things more efficient. It is where a given company chooses to focus its efficiencies that will dictate how specifically it makes use of cloud-based services. There are many opportunities, but because time is always a rare resource, there will be certain avenues that are fully utilized and those that are not.
As more organizations adopt the cloud, there will be skillful and not-so-skillful implementations. It is important to note that in all cases organizations should wind up reducing costs and saving money in the long run from their adoption of cloud-based services. However, it is more useful for companies to understand how they can change some of their given business practices through the utilization of different cloud elements. As time goes on, there will be more, not less, ways for the cloud to streamline operations, and finding those will be a great boon to organizations.