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Meet Your Multi-Cloud Solutions Team

Led by cloud and technology experts, our team is made up of creative minds driven by a desire to bring multi-cloud innovation to the masses.

We identify impossible problems. Then we solve them.

We’re a group of analytical problem solvers. Nothing makes our team feel more alive than facing a complex problem that seems impossible to solve, because we won’t take no for an answer. We value creative thinking, regardless of role, and will do whatever it takes to deliver solutions that drive value for our customers.


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Enabling a data-first world.

“With our industry-shaping patent portfolio and expertise in cloud and data, we’re leading the charge in enabling a data-first world. We’re driven by the fundamental idea that data is one of the most valuable and powerful assets a company possesses, and we’re giving organizations of all sizes the tools they need to harness a competitive business advantage.”

– Sean Charnock, CEO


Sean Charnock


Sean is a proven technology entrepreneur and executive with a track record of successful ventures. Prior to becoming Faction CEO in 2019, he served as President on the Faction Executive Board. Before joining Faction, Sean was President of Humach, where he led the expansion and evolution of the company’s technology portfolio and key technology partnerships and guided corporate strategy. Sean was also Chief Operating Officer and Senior Vice President at ISIGHT Partners (acquired by FireEye in 2016), where he led all aspects of the business, including operations, engineering and product development, product management, global intelligence, and customer success.

Sean was co-founder and Senior Vice President of SoftLayer Technologies, which was acquired in 2013 by IBM for more than $2 billion. He gained extensive international experience spearheading global business development efforts for Efficient Networks, where he led manufacturing efforts, established OEM/ODM business partnerships, and enhanced their worldwide footprint prior to an acquisition by Siemen’s AG for $1.5 billion.

Sean’s vast experience also includes work as an investment banker and operating partner with DH Capital, a New York investment bank focused on strategic growth financing for internet infrastructure, telecommunications, and SaaS firms. Sean continues to be an active technology investor, and he maintains multiple board and advisory roles. He has a Bachelor of Science degree in Finance and Banking from the University of North Florida, as well as a Master of Business Administration from Regis University.

Luke Norris

Founder, Executive Chairman & Chief Strategy Officer

Luke founded Faction under the name Elementek in 2006 and has been the driving force behind Faction’s expansion from a hosted private cloud provider to a leader in multi-cloud services. In 2019, Luke’s role transitioned from CEO to Executive Chairman and Chief Strategy Officer. He is focused on driving Faction’s vision and innovation, with an emphasis on Faction’s key partnerships and technology portfolio. Prior to Faction, Luke was the Manager of the Integrated Operations Center at SunGard Availability Services, where he was responsible for the operations of over 5 million square feet of data center space worldwide. Before joining SunGard, he was the Senior Security Officer for Kroll Factual Data and chaired the Mortgage Information Standards Maintenance Organization (MISMO) security group.

Luke has authored nine US patents, is a three-time nominee for the Denver Business Journal’s “40 Under 40” award and has been named one of ColoradoBiz’s “25 Most Influential Young Professionals.” He has been a distinguished presenter at VMworld in both Barcelona and San Francisco.

Matt Wallace


As Chief Technology Officer, Matt is responsible for product development, managed and professional services, and architecting Faction’s cloud infrastructure offerings. Prior to Faction, Matt worked 20 years in technology roles at both startups and Fortune 500 companies, including leadership roles at Level 3 Communications, ViaWest, and Exodus Communications, among others.

Matt is the co-author of “Securing the Virtual Environment: How to Defend the Enterprise Against Attack”, one of the first books to holistically address cloud security concerns. Matt attended the University of California at Santa Cruz and is an official member of the Forbes Technology Council.

Derek Pilling


Derek joined Faction as Chief Financial Officer in 2020 and leads the company’s finance and accounting functions. Derek co-founded Workhorse Capital in 2016, leading the firm’s strategic and operational direction. Derek represents Workhorse on the Boards of Directors of Datavail, Inc. and Traackr, Inc.

Previously, Derek was a Managing Director of Meritage Funds, a multi-stage private investment firm. He led Meritage’s efforts to reposition itself as a growth-equity firm during the firm’s 2008 formation of Meritage Fund III. Derek was active in the firm’s sourcing and marketing efforts, originating a number of the firm’s investments, including EdgeConneX, Faction, and Crisp Media.
Derek continues to represent Meritage on the Board of Directors of Faction. He has held a number of operating and financial advisory positions in the tech-enabled services segment, including Chief Executive Officer of IP Commerce and Vice President of NetLibrary. Derek’s prior experience also includes work as an investment banker with the Wallach Company and A.G. Edwards & Sons. Derek is a graduate of Indiana University and The Kellogg School of Management at Northwestern University, where he graduated with honors.

John Drake

SVP of Strategic Alliances

John joined Faction in 2012 and leads strategic technology and go-to-market relationships. In this role, he is responsible for developing go-to-market strategies, spearheading product integrations, aligning joint-services offerings, and driving marketing and enablement initiatives with our strategic alliance partners. John has played a significant part in the company’s year-over-year double-digit growth.

Prior to Faction, John served as Commercial Account Manager, Senior Technical Consultant, and Senior Systems Engineer at EMC Corporation, where he managed all commercial accounts for their Rocky Mountain Region. He brings to Faction more than 17 years of experience in the IT industry. John holds a Master in Business Administration from the University of Colorado as well as a Bachelor of Arts in Business from Regis University.

Heather Allen

VP of Marketing

Heather joined Faction in 2022. She owns all aspects of marketing, including go-to-market strategy, demand generation, ABM campaigns, channel marketing and sales enablement. Heather has an extensive, 20+ year career in B2B and channel marketing across cloud computing, networking and cybersecurity. She has spearheaded the creation of partner development programs, led growth marketing initiatives, and fueled pipeline development through integrated sales and marketing campaigns.

Jeff Heller

VP of Engineering

Jeff leads Faction’s product engineering and architecture teams, having more than 25 years of experience in software and hardware engineering leadership. Prior to Faction, he worked at NetApp where he led many teams including NetApp’s Advanced Technology Group and the WAFL file system team. Jeff is an author on 5 issued patents in the area of the WAFL file system and holds a Bachelor of Science degree in Computer Science from Brandeis University.

Create a competitive business advantage with multi-cloud.

Faction is a global leader in multi-cloud data services, helping data-rich organizations of all sizes realize the true value of their data.

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